Who we are
1st Call Property Solutions provides property maintenance, bathroom renovations, refurbishments and related services across South Wales.
Contact details:
- Email: ryan@1stcallpropertysolutions.co.uk
- Phone: 07939 634399
- Website: https://www.1stcallpropertysolutions.co.uk
Information we collect
We may collect personal information when you contact us, complete a quote form, send a WhatsApp message, email us, call us or ask us to price work.
- Your name
- Phone number
- Email address
- Property address or service area
- Details about the job or project
- Photos, videos or notes you choose to send for estimating purposes
- Messages and communication history relating to your enquiry or job
How we use your information
- To respond to enquiries
- To provide estimates and written quotes
- To arrange site visits or appointments
- To carry out agreed work
- To keep records of jobs, quotes, invoices and customer communication
- To manage payments, invoices and business administration
- To improve our services and customer communication
Lawful basis for using your information
We only use personal information where we have a lawful reason to do so. This may include:
- Contract: where we need your details to provide a quote, arrange work or complete agreed services.
- Legitimate interests: where we need to respond to enquiries, keep business records, manage customer communication or improve our services.
- Legal obligation: where we need to keep records for tax, accounting or legal reasons.
- Consent: where you have clearly agreed to a specific use, such as allowing us to use a testimonial or project photo.
Photos, videos and testimonials
If you send photos or videos for a quote, we use them to understand the job and provide advice or pricing. We will not publish customer photos, testimonials or identifying project details on the website, social media or marketing materials unless permission has been given.
Who we share information with
We do not sell your personal information.
We may share relevant information only where needed, for example with:
- Subcontractors or other trades involved in pricing or completing the work
- Suppliers, where needed for materials or delivery arrangements
- Accounting, bookkeeping or business administration services
- Technology providers used to run the website, forms, email, spreadsheets or business systems
- Legal, tax or regulatory bodies if required by law
How long we keep information
We keep enquiry, quote, job, invoice and communication records only for as long as needed for business, accounting, legal and customer service purposes.
Some records may need to be kept for tax or accounting reasons. Where information is no longer needed, it will be deleted or securely disposed of where practical.
Cookies and analytics
This website may use analytics tools, such as Google Analytics, to understand how visitors use the site. This can include information such as pages visited, approximate location, device type, browser type and visit duration.
Analytics information helps us understand what pages are useful and how the website can be improved. It is not used to personally identify individual visitors.
How we protect your information
We take reasonable steps to protect personal information from unauthorised access, loss or misuse. Information may be stored in business systems such as email, spreadsheets, forms, cloud storage, messaging apps and accounting records.
Your rights
Under UK data protection law, you may have rights over your personal information, including the right to:
- Ask what personal information we hold about you
- Ask for incorrect information to be corrected
- Ask for information to be deleted where appropriate
- Object to certain uses of your information
- Ask us to restrict how your information is used in some circumstances
- Withdraw consent where we rely on consent
To make a request, contact us at ryan@1stcallpropertysolutions.co.uk.
Complaints
If you are unhappy with how your personal information has been handled, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner鈥檚 Office, the UK regulator for data protection.
Changes to this policy
We may update this privacy policy from time to time. The latest version will be published on this page.